Refund Policy
Please review these conditions before purchasing a SONIX IPTV subscription or reseller package.
Last updated: July 19, 2026
1. Contact support first
If you experience a technical issue, contact support promptly and allow a reasonable opportunity to diagnose it. Many setup, player, device, and network issues can be resolved without cancelling access.
2. Refund eligibility
A refund request may be considered when a newly purchased subscription cannot be activated or used because of a verified service-side issue that support is unable to resolve. Requests should be made within 24 hours of initial activation.
3. Non-refundable situations
Refunds are generally not provided for changes of mind, accidental purchases, local internet problems, unsupported devices or applications, failure to follow setup instructions, regional restrictions, temporary content changes, account sharing, or violations of the Terms of Service.
4. Reseller credits
Reseller packages and allocated credits are generally final once delivered because they are digital business inventory. Contact the reseller team before purchase if you need clarification about credit use or account tools.
5. Processing approved refunds
Approved refunds are returned through an available method determined during review. Bank or payment-provider processing times are outside our control and may vary.
6. How to request review
Contact the official SONIX IPTV team on Telegram. Include your order date, plan, device, player, a description of the issue, and the troubleshooting steps already attempted. Never post payment details publicly.